RETURNS & REFUNDS

JOY wants you to be thrilled with your new purchase. However, if you need to return and item, we're here to help.

U.S. returns & Refunds Policy

Standard Return Policy

There are a few important things to keep in mind when returning a product you purchased online from www.octopus.watch:

  • - You have 7 (seven) calendar days to return an item from the date you received it.
  • - Only items that have been purchased directly from www.octopus.watch can be returned to JOY. JOY products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • - Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
  • How to Return An Item

    Ship your item back to JOY

    Send an email to support@heyjoy.io. A JOY representative will guide you through the process.

    Refunds

    Once we receive your item, a refund is initiated immediately for 90% of the total amount using Paypal. As a young startup, unfortunately we can't reimburse 100% as we must cover the third-party fees.

    Effective: Apr 10th, 2016